Frequently Asked Questions

Q. Where will my ILEA Uniform order be shipped?
A. ILEA uniform orders are delivered to your academy class. You will pick them up on your first day.

Q. Can I get my ILEA Uniform shipped to me in advance?
A.
No, ILEA Uniform orders will only be available for pickup on your first day of the class.

Q. Do you accept credit cards?
A.
Yes, IPI accepts Visa and MasterCard via the website ONLY. We do not accept credit cards on-site during uniform pickup.

Q. Can I be invoiced for my ILEA Uniform order?
A.
Yes, IPI can invoice you for your order. Invoices can be paid via check or money order only. Your invoice will be e-mailed to you after order delivery.

Q. Can I pay for my ILEA Uniform order when I pick it up?
A.
Yes, IPI accepts checks and money orders at uniform pickup.

Q. Will I be charged tax on my order?
A
.
IPI does not collect sales tax on purchases by tax-exempt organizations such as governmental agencies.

Q. Will I be charged for freight / shipping on my order?
A
.
IPI does not charge for freight / shipping on ILEA Uniform orders.

Q. I purchased a uniform but will now not be attending an ILEA class. How do I cancel my order?
A.
Please email your request to cancel your order to ipicustomapparel@iowa.gov with your name, academy class, and order number.

Q. I used my credit card to purchase by ILEA uniform, but I don't see the charge on my credit card statement. What should I do?
A.
IPI authorizes your credit card upon order placement, but does not capture the funds until after your uniform order is delivered.

Q. How can I find out the status of my order?
A. Because we deliver all ILEA uniform orders to the academy class, rest assured that your order will be delivered on time. IPI also verifies with ILEA class rosters to ensure we have orders for all attendees. Please contact Customer Service at ipicustomapparel@iowa.gov or 800-332-7922 if you have further needs.

Q. Do my tax dollars support IPI?
A.
Iowa Prison Industries is a self-supporting division of the Department of Corrections. Revenue from the sale of products pays for all cost of operation, including civilian salaries, offender allowances, raw materials, and equipment. No tax dollars are appropriated by the legislature.